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Total quality management (Caw)

Definition
The application of quality principles for the integration of all functions and processes of the organization to achieve the ultimate goal of customer satisfaction through continuous improvement. (Source: www.cwru.edu/med/epidbio/mphp439/Dictionary.htm)
Broader Term
Management (Ca)
Related Terms (Hierarchical)
Administration (Caa)
Auditing (Cad)
Project delivery (Caj)
Participatory management (Cam)
Program management (Cap)
Project management (Car)
Crisis management (Cat)